Trace Manager enhances the existing onboard tools through the capability to collect and correlate 24*7 trace files of the Lotus Sametime Unified Telephony Solution (Telephony Control Server, Gateway and OpenStage Phones).
For the diagnosis of complex, non reproducible or sporadic voice communication problems in the Lotus Sametime Unified Telephony Solution (Telephony Control Server, Gateway and OpenStage Phones), trace data must be collected and stored for longer periods of time.
Trace data are (e.g. SIP, CSTA, MGCP) signaling messages received and sent by Telephony Control Server. Trace data can be collected and stored via 3rd party tools (e.g. NetScout Sniffer portable analyzer, Wireshark, 3Cdaemon) or by integrated onboard tools:
Voice: Real Time Tracing RTT and Ethereal (since 8.0)
RG8700: Real Time Tracing RTT (since V1)
Onboard tools where specified and designed to capture trace data for a limited time period and only for individual components. 3rd party tools must be routinely checked to ensure data collection is active.
Thereby Trace Manager significantly reduces the problem resolution time especially in large customer networks. The Trace Manager is also very helpful when needing to quickly determine what happened with a failure call. A Service Technician can easily find any call in the Trace Manager database and explain to the customer why they had the problem they experienced.
- Configure Trace Manager
(Start/Stop via RTT GUI from the TM)
- Record trace data
- Collect and push trace data
- Filter, Analyze and Display (by DN, IP address, Time Date)
- Export data
A trace data record consists of the following entries:
Calling or called DN (Directory Number)Parent topic: Trace Manager for Lotus Sametime Unified Telephony