The E/A (Executive/Assistant) arrangements can be implemented in several ways that differ in their functionality and flexibility, allowing enterprises to choose the configuration for each executive that best meets that executive's needs.
The following figure introduces the standard E/A configurations supported by Lotus Sametime Unified Telephony. These configurations can be set up easily using the Telephony Control Server Assistant's E/A wizard.
Figure 1. Standard Executive/Assistant Configurations on Lotus Sametime Unified Telephony
The Rollover configuration is not supported by Telephony Application Server and hence cannot be used with E/A cockpit.
Parent topic: Executive/Assistant Groups
Basic E/A Configuration with Call Waiting
In the Basic E/A (Executive/Assistant) configuration a maximum of one additional caller can be handled at the same time. An easy-to-use key layout with a minimum number of keys guarantees an efficient handling of calls.
Enhanced E/A Configuration with Call Waiting
In the enhanced E/A (Executive/Assistant) configuration, query lines for the executives and the DSS-D (Direct Station Selection - Direct) keys from one executive to another executive improve the handling of calls significantly. In addition, executives are provisioned with a private line.
Rollover E/A Configuration
The E/A (Executive/Assistant) Solution with Rollover is recommended for executives who are focused on a high degree of availability and fast call handling.