The goal of the Lotus Sametime Unified Telephony-Trace Manager (TM) Visuals is to enable a level 1 technician to identify service affecting conditions, and localize them to repairable network elements.
The Telephony Control Server-Trace Manager (TM) analyses two groups of traces:
Telephony Control Server signaling traces, stores call and registration related information in a database and provides queries to display callp traffic and graphs with Telephony Control Server call processing statistics.
The following graph types are provided:
Media Packet Traffic
Media Traffic Quality
New and Stable Calls
In all graphs the X-Axis represents time of day. The data points on the graph represent a cumulative total for the last 15 minutes.
Value at time t minus value at time t-1, where t = 15 Minutes
The y-axis, varies from graph to graph.
Please note that due to the complexity of SIP managed calls the graphs cannot show exact call numbers, but only display trends over time.
The call results and numbers are derived from all involved half calls divided by two. This includes additional call legs triggered by service (serial ringing, simultaneous ringing, …) or by forking (multiple contacts or keyset line appearances).
Calls can be abandoned by the call originator or by the Telephony Control Server itself when cancelling half calls on the terminating side of the call.
Telephony Control Server resource usage including the following values:
CPU of node
CPU of selected processes
RTP-Message Queue fill level of selected processes
Internal response time
Hourly Call Attempts
The resource usage data is displayed in the graphs:
CPU & Response TimeGraph: Calls
Registrations, Call Load
This graph displays the total number of calls received during a 15 minutes time interval.
Graph: Call Effectiveness
This graph tells you the effectiveness for calls and call attempts.
This graph tells you information about registrations.
Graph: Media Packet Traffic
This graph tells you information about media packet traffic.
Graph: Media Packet Quality
This graph tells you information about media packet quality.
Graph: New and Stable Calls
Graph: SIP Messaging (NON-CALL)
This graph describes the Option, Notify and Subscribe load on the system.