Do more with chat roomsAdded by IBM on September 19, 2013 | Version 1 (Original)
|Chat rooms offer more than just a place for online and real time discussions. You can create chat room FAQs to retain answers to questions that have come up during chat room discussions. You can also invite others to join chat rooms.
About this task
Read these topics to learn more about working with chat rooms.
How do I create FAQs for a chat room?Parent topic: IBM Sametime Communicate
Create a chat room FAQ to capture key information and answers to questions from the discussions that take place in a chat room. For example, from a stock market chat room, create an FAQ providing recommended brokerage advice web addresses, and another defining a margin account. Chat room participants can then refer to these FAQs to gain easy access to expertise and knowledge within the organization. Chat room participants can also rate individual FAQ entries to help identify the best FAQs.
How do I view the FAQs entered for a chat room?
You can view chat room FAQs to find the information and expertise that you need.
How do I search chat room transcripts and FAQs?
You can quickly and easily search the transcripts of chat room discussions and chat room FAQs to find the information you need.
How do I view older chat room history?
Transcripts of chat room discussions can become lengthy. The chat room creator can reduce the amount of transcript that shows in an active chat room window, so that participants see only the most recent chat room exchanges. But, it is also easy to show more of the transcript either in an active chat room window or in the chat room history viewer.
How do I delete chat room transcript entries?
Chat room transcripts might become large as participants contribute to a chat room discussion over time. It is easy to delete all or some of the transcript.
How do I archive chat rooms?
Archive chat rooms that are no longer active or useful to your organization. When you archive a chat room, it is moved to an Archive view where only the administrator and chat room owner and managers can see it.