If there are issues with calls, how do I find out what is wrong?
If you experience issues with calls, you can use the Call Diagnostics
preferences to learn more about the problem. This feature is only available with IBM
® Unified Telephony.
Can I call people who are not online?
If you have Sametime
Unified Telephony, you can call people on your contact list who are not online. You can even call individuals whose names are not on your contact list.
Why am I unable to add new devices or numbers to my preferred list?
administrator disabled this feature for you. For more information, see your administrator.
If I lose my contacts or call routing rules, how can I restore them?
You can restore your contacts or rules from the Call Diagnostics
preferences. This feature is only available with IBM Sametime
Why are my calls going to voicemail instead of to the devices I specified in my rules?
Sometimes, rules you create to route your calls to different devices or telephone numbers require fine-tuning.
Can I temporarily override a rule?
Yes. Rules provide a way for you to route incoming calls to specific devices and telephone numbers, based on criteria that you specify. When a rule is in effect, the preferred device or telephone number automatically shows the device or telephone number that fits the criteria in the rule. If you do not want to use that preferred device then, you can select another device or telephone number from the list of preferred devices. Selecting another option temporarily overrides the current rule until a change in criteria causes another rule to take effect.
Why do some of my rules not work?
Sometimes, you might expect a rule that you created to route your calls a certain way, but that does not happen. There are several reasons why it might not work. After you determine why your rule is not working, fine-tune it to fix the problem.
Why can I not edit criteria for the permanent rule to route calls?
If you have the Voice and Video
-> Routing Calls
preference section, by default these preferences include a "permanent"
rule that displays at the end of your list of rules. It is preceded by
. It is used when no other rules to route your calls apply.
Why can I not create a rule that routes calls when I am logged out of IBM Sametime?
administrator has disabled this feature for you. See your administrator for more information.
Why is my rule to route calls from a specific person not working?
Rules are evaluated in the order in which they are displayed in the Voice and Video
-> Routing Calls
preferences page. Sometimes, you must adjust the order of the rules in the list to ensure that each rule is evaluated and that another rule does not override it.