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Sametime Advanced 8.5.2 IFR 1 for administrators
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Sametime Unified Telephony 8.5.2 IFR 1 for administrators
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Why do some of my rules not work?
September 19, 2013
Sometimes, you might expect a rule that you created to route your calls a certain way, but that does not happen. There are several reasons why it might not work. After you determine why your rule is not working, fine-tune it to fix the problem.
Review some of the reasons that rules might not work as expected and find out what to do:
Rules are evaluated in the order in which they are listed in your
preferences. Move each rule up and down in the list to make sure that each rule is evaluated, ensuring that another rule does not override it.
If you are finding that some rules do not follow the entire sequence that you specified, adjust the
Allow calls to this number to ring for
seconds before transferring to voice mail or the next device listed in Routing Calls
setting in the
Voice and Video
If you have rules that involve specific callers, put these rules near the beginning of the list. If you do not, then other rules always override caller-based rules. Any rules that use caller information might never be evaluated if they are too far down the list and other criteria are easily met.
If a caller-based rule does not work, check to see that the person’s telephone number in your phonebook matches the actual telephone number from which this person called.
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