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The Activity stream
on your home page allows you to find out what's new in your network and in your organization. Items that you follow, for example, Communities, appear in your activity stream. Mentions, such as when someone mentions you with the format @name, are also included in the activity stream. This article explains how these features, @Mentions and Following, act when you work and collaborate across organizations.
You can use the @mention feature to mention specific colleagues in your status updates and share news with them. If you mention someone outside your organization, you see an informational message like the following: “Only people in the same organization will see the message.” The external user has to be among your network contacts for this @mention function to work.
The external person's name appears highlighted in blue in the status update but without the @ sign, to signal that this user is external to your organization. Other people can click the highlighted name to go to the external person's profile, providing a chance to begin networking and collaborating. Also, the person outside your organization does not receive an email notification of an @mention of their name.
Status Updates and external users
Guests and other SmartCloud organization users can post a status update within a Community, provided the community owner has added the Status Updates widget to that community. Community-based status updates are an option for an activity stream function with external and guest users. See Viewing status updates from your community.
Guests cannot post status updates on their profile, nor can you post a message on a guest profile. Similarly, you cannot post a message on the Profile page of an external user, someone in an organization external to your own.
As described in the help topic Following communities, you can follow a community to see the latest updates to it in your activity stream. A note in the help topic indicates the following:
Note: If you are a member of communities in two different organizations, you cannot follow communities across those organizations.
Stated another way, you cannot follow a restricted and external community that was created by someone in a different organization. To see what's new in that community, you must open the community; the community updates will not appear in your home page activity stream.
- You can follow any open community within your organization.
- You cannot follow a restricted community unless you are a member of that community, and the community is within your organization.
Let's look at an example:
Jean, a member of the IBM organization in SmartCloud, creates a restricted community and invites some members of the Renovations organization. Other members of the IBM organization have the option to follow Jean's community because it was created within the IBM organization. However, Renovations members, because Renovations is an external organization to IBM, cannot follow the community and see community updates on their home page activity stream. To see what's new in the community, Renovations members go directly to the community instead.
Thank you to Luis Benitez and Kyle Farnand, who provided the source material for this article.