Troubleshooting the WebPlayer plug-in

For Connections Meetings - New, screen sharing is no longer dependent on Java, except for Chrome browsers. 

• To troubleshoot the Meetings plug-in, refer to Troubleshooting screen share for Meetings WebPlayer plug-in (#1696269)
• If using the original meetings, or if using Chrome, the Java information below might be relevant.

 

Screen sharing and Java

You are unable to share your screen when using a Connections Meeting Cloud (formerly SmartCloud Meeting). You might see one of the following symptoms:

• A Java warning about an insecure JVM noting the need to update: "Your Java version is out of date..."
• After you click Start Sharing > My Screen, the Share Selection dialog box does not appear

This problem affects

• original Meetings [based on Unyte technology] on Windows or Mac
• Meetings (New) [based on Sametime technology] on Microsoft Windows if using Chrome

SmartCloud Meetings (New) running on Mac is not affected because the January 2014 update to the service removed the dependency on Java for screen sharing on a Mac.

Solution

To share your screen successfully, upgrade to Java 7 update 51 (Java 7u51) when prompted to do so. With 7u51, applets will run properly without additional prompts or warnings.

If you elect to remain on an earlier version of Java, specifically Java 7u25, 7u40 or 7u45, you must lower the Java security level to "Medium" to be able to share your screen or an application.

Additionally, if using Mozilla Firefox 24 or later with Java 7 update 51, make sure that the Java applet in "Tools -> Add-ons -> Plugins"  is set to "Always Activate."

 

 

 

• Windows: From the Windows Control Panel, launch the Java control panel. Go to the Security tab, and set the Security Level to Medium.
• Mac: Open the Mac System Preferences. Under Other, select the Java icon to open the Java Preferences in a separate dialog.  On the Security tab, set the Java Security to Medium.