The IBM SmartCloud
® (SmartCloud Notes
) service performs domain name verification to prevent abuse of SmartCloud Notes
accounts. The service uses a CNAME record for the purpose of verifying a domain name. The service requires you to create a CNAME record to prove ownership of a domain. Your domain host service provider should provide instructions for creating a CNAME record; however, if they do not, contact them directly. After the CNAME record is created, it may take time for your hosting service DNS to replicate it to the Internet so that the service can resolve it via DNS.
If you have not created a Global Domain Document, refer to Preparing Global Domain documents
The list of Internet domain names that populate the Internet Domain Verification window is pulled from your on-premises Global Domain documents after directory synchronization of your on-premises server with the SmartCloud Notes
servers. If the list is incomplete or includes unwanted Internet domains, edit the Global Domain documents to include the correct domain name information and synchronize the directories again before proceeding to verify ownership of your domain.
It is not always necessary to validate all domains in the list, but users can only be provisioned with SmartCloud Notes
subscriptions if their SMTP e-mail domain suffix corresponds to a validated domain.
A CNAME record or Canonical Name record is a type of resource record in the Domain Name System (DNS) that specifies that the domain name is an alias of another, canonical domain name.
Global Domain Document
The Global domain document is a document used by the Domino® server to identify the local Internet domain(s) and to form the structure of a user's Internet reply address.
The document is necessary to ensure you receive mail for any and all of your valid Internet domains, and can be critical in ensuring that your users receive replies from the Internet.
1. Log on to https://www.ibmcloud.com/social using the e-mail address and password of a user with the Administrator role.
2. If your SmartCloud Notes account also has the User role, click Administration -> Manage Organization at the top of the dashboard.
3. Click Lotus Notes from the left navigation pane, click Account Settings, under Account Setup, click Internet Domain Verification.
4. Confirm the list of Internet domain names to validate are correct, and then for each name that requires verification, click Verify Ownership, and then follow the on-screen prompts.
5. Record the unique key, point the CNAME to the SmartCloud Notes domain and click Begin Verification. The CNAME value will be stored in the SmartCloud Notes service. Use the value to create the CNAME record.
Result: The Internet Domain Verification window shows you the information you need to create your CNAME record on your company DNS. In the image above, notes-13d717w6hg1ds-rules is the unique key, and the CNAME record should point to the domain collabserv.com. Therefore the CNAME information is: notes-13d717w6hg1ds-rules.your_internet_domain_name where your_internet_domain_name is replaced with the internet domain name you are trying to verify. Example: If mycompany.com is the internet domain name you are trying to verify, and notes-13d717w6hg1ds-rules is the unique key, then notes-13d717w6hg1ds-rules.mycompany.com is the CNAME information that points to the domain collabserv.com on your company DNS.
6. While the verification process is taking place, you can use the key generated in the previous step to create the CNAME record yourself, or provide it to your DNS service and have them create the CNAME record for you.
7. If verification is not successful, check that the unique key shown exactly matches the one added to the CNAME record recognized by your domain host service. If the values are different, do not Restart Verification. Rather, add the key shown to the CNAME record configured in your domain host service, and wait again for verification to complete.
- Domain verification may take as long as 48 hours, although usually it takes 24 hours or less.
- Do not Restart Verification simply because you think the current verification is taking too long.
8. After approximately 48 hours, click Lotus Notes
from the left navigation pane, click Account Settings
, under Account Setup
, click Internet Domain Verification
. Confirm that the internet domain has been successfully verified and is ready for use by SmartCloud Notes
9. If you create (*) wildcard or subdomain Global Domain documents, after your root domain has been verified, the additional Global Domain documents used by the service for your company subdomains will automatically validate. For information on creating subdomain documents, refer to
You are the IBM SmartCloud Notes administrator but NOT the DNS administrator. You supply the unique key notes-13d717w6hg1ds-rules to your DNS administrator to configure this DNS CNAME record: notes-13d717w6hg1ds-rules.your_internet_domain_name. Your DNS administrator states that it will take him 24 hours to do this. In relation to Step.5 above, should you click Begin Verification or Cancel?
The solution here is to click Begin Verification even if your DNS administrator has not completed the task. If you click Cancel a new unique key will be created and you will need to restart verification of your domain with the new key. This will delay verification and require you to supply the DNS administrator with the new unique key.
In the same scenario as above, can you just leave the verification window open and active for 48 hours?
This is not recommended. Browser or SmartCloud Notes time-outs will result in the same issue occurring and a new unique key will be created.