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developerWorks  >  Lotus  >  Forums & community  >  IBM Sametime Forum

IBM Sametime Forum



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RE: Sametime
leaveno m peterson 8.May.16 09:33 PM a Web browser
Sametime Entry 8.0 All Platforms

Hi I work in a call center I use sametime chat with my fellow stewards the chat box keep poping up when someone was typing. I responded to them and closed out the chat I took a call what I typed in the chat went on a customers account and changed there address. I did not know this until I got called in the office and got a letter for the customers address being changed. This is not the first time its happend to other employees also. My question is could this be a software problem? We do have quite a few applications running at all times. Im being blamed for a systems error in my oppinion.. What im told is if your using sametime while on a call this can happen to me if they know this shouldnt there be a way to prevent it cant IT prevent it or is there some software they should be using. I could get fired if it happens again. Until I have an answer im not loging on it.. I have filled a grevance but I need some info to give to the board.

Sametime (leaveno m peter... 7.May.16)
. . RE: Sametime (Carl Tyler 8.May.16)
. . RE: Sametime (leaveno m peter... 8.May.16)
. . . . RE: Sametime (Ben Williams 9.May.16)
. . RE: Sametime (leaveno m peter... 9.May.16)

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